PrestoPay is a unique mobile wallet within the Presto app. The most distinctive feature of PrestoPay is that it allows users to pay and earn loyalty points such as BonusLink Points and airasia points in multiple ways. PrestoPay can also be used to send money, buy movie tickets, shop online and in-stores—and more!

i.    Top up – Top up your PrestoPay with Debit Cards issued by Malaysian banks
ii.    Scan – Make payment to participating merchants by scanning the QR Code provided
iii.    QR Pay – Show your QR Code to participating merchants for scanning when you want to make payment, it is as easy as that!
iv.    Lucky Money – Send money to more than one person by splitting the amount of lucky money into equal or random values to a targeted number of recipients
v.    Prepaid Mobile Reloads – Reload prepaid credits directly to any prepaid mobile phone number by using PrestoPay or Credits
vi.    Transfer – Transfer money to your friends & family without any service charge, transaction and processing fee
vii.    Withdraw – Withdraw money from PrestoPay to your Malaysian bank account. Each withdrawal incurs a withdrawal fee of RM2.00 (subject to SST) and may take up to 10 working days to be processed depending on your bank.

To upgrade to Premium Wallet, verify your identity by submitting Know Your Customer (KYC) verification request using your Malaysian Identity Card (IC):

i. Navigate to [PrestoPay]
ii. Tap [Upgrade]
iii. Select [I’m a Malaysian]
iv. Complete the steps by providing information as below:

• • • • Photo of the front part of your IC
      • Submit your full name as per IC and your IC number
      • Photo of the back part of your IC
      • Photo of your IC next to your face

We will update you on the KYC verification status within 3 working days.

To upgrade to Premium Wallet, verify your identity by submitting KYC verification request using your Passport:

i. Navigate to [PrestoPay]
ii. Tap [Upgrade]
iii. Select [I’m a Foreigner]
iv. Complete the steps by providing information as below:

• • • • Photo of the personal information page of your passport
      • Submit your full name as per your passport, passport number, nationality, birthday and gender
      • Photo of the personal information page of your passport next to your face

We will update you on the KYC verification status within 3 working days.

Account verification for Premium Wallet is a requirement by Bank Negara Malaysia. It will also help us safeguard you from financial crimes and decrease the risk of fraudulent transactions.

i.    Navigate to [PrestoPay]
ii.   Tap [Top Up]
iii.    Choose your Top Up Method: [Debit Card issued by Malaysian banks]
iv.    Follow the steps to complete the top up process

The minimum amount for top up of money into PrestoPay is RM10.00 per transaction.  

The transaction limits of PrestoPay E-Wallet are as below:-.

Note: E-Wallet transactions which are subjected to transaction limits as above; include payment, withdrawal and money transfer of your E-Wallet balance.

*Withdrawal from Premium Wallet is subject to a weekly withdrawal limit of RM500.

PrestoPay Credits refers to electronic monetary credits in Presto App which may be utilized by you within the ecosystem of Presto App to perform any transaction that shall not be convertible into cash. One (1) Credits is equivalent to Ringgit Malaysia One (RM1.00) only.

The transaction limits of PrestoPay Credits are as below:-

Note: PrestoPay Credits transactions which are subjected to transaction limits as above; includes payment and credits transfer of your PrestoPay Credits balance.

No. PrestoPay Credits is stored in your PrestoPay account whereby PrestoMall Credit is stored in your PrestoMall account. However, both can be utilized for purchase in PrestoMall.

You can use your PrestoPay Credits on the following services as shown above. These icons are displayed in your PrestoPay app.

Mall  
Discover the best PrestoMall has to offer. Enjoy EXCLUSIVE DEALS and Lowest Price Guarantee from MADNESS SALE every day.

Mart  
Enjoy the best deals PrestoMart has to offer online and offline! Head over to the nearest PrestoMart Near U outlet to indulge your taste buds with its wide selections of snacks and fresh groceries.

PrestoMart Outlets:
• PrestoMart Near U – SS15 Subang
• PrestoMart Near U – SS2 Petaling Jaya
• PrestoMart Near U – Bukit Indah Johor Bahru
• PrestoMart Near U – Batu Pahat

Food
Have food delivered to your doorstep in a few clicks via BAIJIA app.

Tickets
Cut the queue and purchase movie tickets. Not only that, but you can also even buy marathon and event tickets.

Power
Locate and rent a Power Bank near you! Offers easy rent and charge.

Gift 
Conveniently purchase Presto Gift Cards to redeem PrestoPay Credits to be utilized in the available services provided in Presto.
Direct
Kickstart your E-Commerce business with PrestoDirect with zero inventory costs and tailor your vision.

You can pay to participating merchants by using [Scan] or [QR Pay] feature:-

a) Scan

i.    Navigate to [Scan] on the home screen of PrestoPay

ii.    Scan QR Code provided by the merchant

iii.    Enter the payment amount and tap [Continue]

iv.    Verify your payment details and proceed to [Confirm Payment]. You can toggle your payment method between PrestoPay and Credits by tapping [Change] 

v.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification

vi.    You will receive a payment notification of the transaction

b) QR Pay

i.    Navigate to [QR Pay] on the home screen of PrestoPay. You can toggle your payment method between PrestoPay and Credits by tapping [Change] below the QR Code

ii.    Show your QR Code to the merchant for scanning

iii.    Verify your payment details and proceed to [Confirm Payment]

iv.    Authorize the transaction by entering your 6-digit PIN or Biometric Verification*

v.    You will receive a payment notification of the transaction

*NOTE: No authorization is required for payment transactions of RM100 and below, up to 5 times per day. 

The payment method options available for [Scan] and [QR Pay] are:-

i.    PrestoPay

ii.    Credits

You can check out wih combined payment method in single transaction. Please make sure you have sufficient balance in your PrestoPay or Credits before making payment.

Your unsuccessful payment might be due to the following reasons:

i.    Insufficient balance in PrestoPay or Credits

ii.    Poor internet connectivity

iii.   You have reached your transaction limits (refer to No.8 and 10)

i.    Navigate to [PrestoPay]

ii.   Tap [Transfer]

iii.  Choose a recipient under your “Buddies” list

iv.  Key in the amount you would like to send with the option of including a note and/ or passcode  

v.   Tap [Send Money]

i.    Navigate to [PrestoPay]

ii.    Tap [Transfer]

iii.    Tap [Outside Presto]

iv.    Key in the amount you would like to send with the option of including a note and/ or a passcode  

v.    Tap [Send Money]

vi.    A link will be generated for you to share with your friends & family after you tap [Confirm]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send to Presto Users] > Select users under your “Buddies” list > [Send Lucky Money]

i.    Navigate to [PrestoPay]

ii.   Tap [Lucky Money]

iii.  Key in the total amount of Lucky Money you would like to send

iv.  Key in the total number of Lucky Money packets you would like to send. You may choose to split the amount of Lucky Money per packet equally or randomly

v.   Tap [Send Outside Presto] > [Send Lucky Money] > A link will be generated for you to share with your friends & family

“Pass Code” is a set of code which is created by the sender in “Enter a pass code”. It is an optional step while you transfer money to others. The recipient will need to enter the passcode from you in order to receive the money.

“Lucky Money” enables you to send money to more than one person whereas “Transfer” only allows one recipient.

We support withdrawal to local bank accounts, which means you must have a Malaysian bank account in your name, to withdraw money from PrestoPay.

i.   Navigate to [PrestoPay]

ii.   Tap [Withdraw]

iii.   Key in the amount you would like to withdraw

iv.   Select your bank

v.    Key in your bank account number (Omit spaces & dashes)

vi.   You must agree to the withdrawal terms before tapping [Withdraw Funds]

The withdrawal request may take up to 10 working days to be processed depending on your bank.

Yes. A withdrawal fee of RM2.00 (subject to SST) will be charged for every withdrawal. The withdrawal fee will be deducted from the withdrawal amount.

The minimum amount of money transfer is RM1.00, whereas the minimum amount of withdrawal shall not be less than the withdrawal fee (including SST).

The maximum amount of money transfer and withdrawal is subject to the transaction limits of PrestoPay.

PrestoPay is regulated by Bank Negara Malaysia (BNM) and complies to every standard and guideline issued by BNM. This helps to ensure your payment transactions and data are secure, as per the safest bank practices.

Please contact Presto Care at https://www.prestouniverse.com/my/contact-us available every Monday to Friday from 9am to 6:30pm.

Note: SST means sales and services tax as imposed under the Sales Tax Act 2018 and Service Tax Act 2018, as may be amended from time to time.